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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Aaron Altamirano

November 17, 2023

5  out of  5 rating by Aaron Altamirano
"The Staff is warm and welcoming. I highly recommend them."

J Dawkins

November 16, 2023

5  out of  5 rating by J Dawkins
"The entire John Kraft team always goes above and beyond to help with any of your insurance needs or questions. Taylor has been extremely helpful!"

wuufit q10

October 16, 2023

5  out of  5 rating by wuufit q10
"Taylor Boyles is Absolutely a top notch state farm insurance agent. Great communication and company to work with."

Diana Stout

October 3, 2023

5  out of  5 rating by Diana Stout
"State Farm was very quick to help me with my claim. They made it so easy. From towing to pay to get my car fixed!"

Satya Avirineni

September 8, 2023

5  out of  5 rating by Satya Avirineni
"Taylor is very knowledgeable, professional, friendly, quick in responses to phone calls and emails and very easy to work with."

Surender Vadlamudi

September 6, 2023

5  out of  5 rating by Surender Vadlamudi
"John Kraft office is very quick in response for insurance needs and making any policy changes. Also, they advise on the right coverage based on the individual preference. Theresa helped me choosing the right coverage and Taylor in getting my new car insurance cards quickly."

Coral Ip

August 24, 2023

5  out of  5 rating by Coral Ip
"Taylor was quick to respond and efficiently sorted out my needs. Thank you!"

Riaz Buhari

August 24, 2023

5  out of  5 rating by Riaz Buhari
"Great people to work with. Taylor and all other staff members I have encountered are so easy to talk to. Highly recommend this place."

michelle mcearchern

August 19, 2023

5  out of  5 rating by michelle mcearchern
"I have used John Kraft State Farm for over 23 yrs now. They are always so helpful and professional when you call. They always are able to answer my questions. I have enjoyed working with them. Thank you Taylor for helping change my coverage for my sons new to him car."


June 9, 2023

5  out of  5 rating by Louise
"I moved my State Farm policies to the John Kraft agency a couple of months ago. It was one of the best decisions I ever made. Everyone at the agency is extremely professional, knowledgeable and friendly. Customer service at this agency is exemplary. Notably, Sherrie has been indispensable in helping me navigate my way through the claim system on my homeowners policy and answering my many, many questions. I am so grateful to her for all of her help. This agency checks all the boxes for stellar customer service, a rare commodity these days."

Sri harsha

June 7, 2023

5  out of  5 rating by Sri harsha
"Couldn’t be happier with their exception service. The team here is really helpful and friendly"

Won K

May 18, 2023

5  out of  5 rating by Won K
"I have been a client of John Kraft State Farm Insurance company in Plano for over ten years. I have always had a great customer service with them. Taylor was great helping me with my auto insurance needs. She provided a quote for a new car insurance coverage within minutes and issued a new coverage very promply. Thak you Taylor for all your help! I would highly recommend John Kraft state insurance without any reservations."

j g

May 4, 2023

5  out of  5 rating by j g
"I have worked with John and his staff for over 30 years. They have always been professional, courteous and helpful. My most recent interaction with his office was fantastic. I was adding new/additional coverage. Taylor Boyles was knowledgeable and extremely helpful. She did everything she could in order for me to get the best value. Her communication was outstanding. She and John's office make a potentially stressful situation easy and seamless."

Kartheek Kartheek

May 2, 2023

5  out of  5 rating by Kartheek Kartheek
"Taylor is so friendly and helpful"

Priyanka Chutke

April 12, 2023

5  out of  5 rating by Priyanka Chutke
"Sherice Rhoda is the best!!! She always patiently listens to all requirements and goes above and beyond to serve best."


April 5, 2023

5  out of  5 rating by Brian
"My vehicle was stolen several weeks ago. Both the claims department and Taylor, in the John Kraft's office, have been great and very helpful."

alex torres

October 12, 2022

1  out of  5 rating by alex torres
"Sherrie was horrible, did not want to help me with making changes to my policy and had an attitude. I then asked to cancel and she said that “my loan holder from Toyota is going to charge me for cancelling.” Mind you I never went to Toyota, I don’t own a Toyota, and my car was bought cash, no loan. Very unprofessional and did not care to even listen when I told her that information was wrong. Cared more about being right than helping."

Terry Mosher

July 21, 2022

5  out of  5 rating by Terry Mosher
"I came to Sherri and State Farm a few weeks ago to obtain an renters insurance policy. Sherri made it super easy and helped me every step of the way to ensure I was completely covered. Her and State Farm also ensured my account was completely set up and on auto pay so I don’t miss any payments. Would recommend Sherri and this agency to friends and family!"

Danh Nguyen

July 20, 2022

5  out of  5 rating by Danh Nguyen
"Staff are very professional and friendly. I have been with this agency since 2014 and referred many of my friends and families to them. Highly recommended."

Eric Church

June 14, 2022

5  out of  5 rating by Eric Church
"Greatvteam and service"


September 1, 2021

5  out of  5 rating by Eileen
"Sherrie S. is terrific! This office takes care of all your insurance needs!"

Albert Bourque

September 1, 2021

5  out of  5 rating by Albert Bourque
"Jodie could not of been more helpful! What a great experience I had working with her. Being new to Texas, I now know I made the right decision."

Deloyce Stimpson

June 29, 2021

5  out of  5 rating by Deloyce Stimpson
"Great Rates and Awesome customer service"

Tiana Ortega

January 27, 2021

5  out of  5 rating by Tiana Ortega
"Jennifer was super helpful and professional."
Profile photo of Teri Condit

Teri Condit

December 8, 2020

5  out of  5 rating by Teri Condit
"My husband and I have been with John Kraft for over 20 years. They are our Insurance Agent for our personal and professional needs. They cover our home, life, health and auto policies along with servicing our financial needs. They are like family to us and we are very thankful to have such caring, knowledgeable people in our life. We don't take quality people or services for grated and John Kraft and his incredible Team are simply the best in the business. They are honest, responsive, kind and are always looking out for our family and small business. I highly recommend his agency."